Get free account alerts by text or email.
Get custom account alerts by text or email.
Have a technical question about this site? Please call 1-877-562-0452. 24 hours a day, 7 days a week.
Simply use your Citi Cards User ID and password to sign onto Benefit Builder and select My Summary.
You can find the customer service number listed under the program or service on your Citi® Benefit Builder Summary page.
The Customer Service number is printed on the back of your card.
No. To apply for a Citi® Card, please go to Citicards.com.
To sign on to Benefit Builder, all you need is your Citi Account Online User ID and Password. If you still need help, select 'Forgot User Name or Password? If you had previously registered for Citi Benefit Builder, your Benefit Builder username and password are no longer accepted. Please use your Account Online username and password to sign on.
Most programs and services are available to select Citi® Card types only. If you’re entering a non-Citi Card number, you will receive an error message. If you’re entering a Citi Card number and still receiving an error, your card may not be eligible to enroll in a particular product or service at this time.
Simply sign on to My Citi® Benefit Builder Summary, and select the program or service you want to cancel. You will find the Customer Service number to call to cancel along with the hours of operation.
Charges will be billed directly to your selected Citi® Card.
When you sign on to Citi® Benefit Builder we customize the site to show you only those benefits that come with your Citi® Card, as well as the programs and services you already have or are eligible for.
Not all protection programs and services are included on Citi®
When you see a checkmark, that means you already have the program or service included with your Citi® Card.
The plus symbol indicates that it is a program or service you can get at no extra charge.
And the star symbolizes a premium protection program or service that you can enroll in or purchase for a fee.
There could be a number of reasons for this, including:
1. If the program or service you enrolled in or purchased has expired, it will no longer appear.
2. If the credit card you registered on Citi® Benefit Builder was closed and you were issued a new card, the built-in benefits that come with the new card may differ from your old one.
3. You or we have cancelled your program or service.
Not all cards are eligible for all benefits.
Each Citi® Card comes with specific built-in benefits and they can vary by the type of credit card you have.
After you close your account, your card will continue to show on your summary until all programs and services added to or billed to the account are cancelled and/or expire.
It protects most purchases made on your Citi® Card against theft of accidental damage, for up to 90 days from the date of purchase. Coverage limits may vary by card. Certain conditions, restrictions and exclusions apply. Details of coverage will be provided upon cardmembership.
Now you can make purchases with confidence. For any reason, enrolled members may return unused, non-damaged covered purchases made while an active member to 60-Day Return GuaranteeSM, 300 W. Schrock Road, Westerville, OH 43081-2873 for a refund of the purchase price. Members can receive reimbursement for up to $250 per claim and up to $1,000 annually. 60-Day Return GuaranteeSM protection is valid for up to 60 days from the date of purchase, regardless of the store policy at time of purchase. Even covered items bought on sale or purchased as gifts are eligible for a refund of the price paid.
Buyers Advantage PlusSM offers a number of great benefits which include:
A credit score is a 3-digit number used by lenders as an indicator of how likely you are to pay your debts. It is a statistical formula based on your bill-paying history and debt profile, as these compare to the credit performance of other consumers with similar credit characteristics.
Lost Wallet Protection offers a number of great benefits which include: Unlimited Card Registration, Lost/Stolen Cards Protection (Stop Use Service), $500 Emergency Cash, Driver’s License Social Security Number Replacement Assistance, and Fraud Liability Protection.
Internet Fraud Surveillance is a service that scans the Internet (chat rooms, newsgroups, and FTP sites) for evidence that your registered credit card is found unencrypted in an unsecure online source.
McAfee Security Scan is a free diagnostic tool for your PC that allows you to simply and easily check for anti-virus software and firewall protection on your computer.
McAfee SiteAdvisor helps provide real-time warnings about web sites that can compromise your identity and your PC by using red, yellow, and green safety ratings which indicate whether a site is safe to use, or should be used with caution.
McAfee Total Protection helps provide comprehensive protection from web sites that can compromise your identity and your PC. Safety ratings warn you by using simple color codes. It checks links found on email and instant messages, and shields you from risky web sites. McAfee Total Protection also offers a protected mode option for enhanced web security.
To enroll, go to the Paperless Statements detail page. From there you will be taken to your account where you can enroll.
To enroll, go to the Virtual Account Numbers product page. From there you will be taken to your account where you can enroll.
To enroll, go to the Citi Account Alerts product page. From there you will be taken to your account where you can enroll.
Your Chip Card will provide greater peace of mind when you travel by making it easier and more convenient to use your card for purchases at international merchants. It will also provide greater protection against fraud whether you use your card here or abroad to make purchases at merchants that use chip terminals to accept your payment. Many countries and merchants outside the U.S. have already adopted this technology, which has become the global standard. Approximately 1.5B Chip Cards have been issued globally, and there are 22MM point-of-sale chip terminals. By 2015, Chip Cards will be standard in the U.S. as well, and we expect to continue to see more merchants in the U.S. adopt this technology over time.
A Chip Card contains an embedded microchip that encrypts cardmember information into a unique code that significantly increases transaction and account data security when used at a chip-enabled terminal, and makes card cloning and fraud more difficult.
These are all just different terms for the same technology.
The technology used in these credit cards is commonly known as being EMV-enabled, which stands for Europay, MasterCard and Visa, which uphold the chip technology. These cards are a global standard for processing credit and debit card payments. Various credit card companies may refer to Chip Cards slightly differently, but they all function to help keep your card more secure.
No. MasterCard® PayPassTM uses a different technology called RFID (radio frequency identification), which uses near-field communications to transmit your transaction — so you can pay by tap and go. Your Chip Card will need
to be read by a device before you sign for your purchase. You can continue to swipe your card when making domestic purchases in the U.S. However, if your credit card already has PayPass functionality, you can still use
it to tap and go.
Traditional magnetic stripe cards require a signature for security purposes. A Chip Card adds an additional layer of sophisticated fraud protection through an embedded microchip that turns cardmember information into a unique code when used at a chip-enabled terminal that is difficult to duplicate or copy. This type of card has been around for more than a decade and is safe to use; it is already standard practice in more than 80 countries worldwide.
• At merchants who have chip-enabled terminals, insert your Chip Card in the chip-enabled terminal, and sign to authorize the transaction.
• At merchants who are not yet equipped with chip-enabled terminals, swipe and sign your name as usual.
• For phone or online transactions, nothing changes — simply provide your credit card number and complete your online transaction as you do today.
In addition to the embedded chip that provides an added layer of security at chip-enabled terminals, your card will also continue to have the traditional magnetic stripe on the back, enabling you to use it at merchants who do not yet have a chip-enabled terminal.
No. Today, your Citi Chip Card is a chip + signature card, so just sign your name like you currently do today to complete your transaction. There is no need to memorize a new PIN.
The embedded microchip makes cardmember information much more difficult to duplicate or copy, and provides enhanced fraud protection on your account when used
at a chip-enabled terminal. If your card is lost or stolen, you should call the number on the back of your credit card so we can issue a new Chip Card to you.
No. There is no extra cost to receive a Chip Card. Citi wants to make sure cardmembers have the benefit of this added card security and greater global acceptance.
Your new card will be mailed to you and should arrive in
7-10 business days (for domestic addresses).
Please note: This sign-on for Citi® Benefit Builder will not access your Citi Account Online information.
By registering here, you can view all the benefits included with your Citi Card, add extra programs and services – some at no cost and even upload and save receipts, and more.
The card number you enter must be the one that is registered on Citi® Benefit Builder.
Your Password must be 6-50 characters and must include at least 1 number and 1 letter. It cannot contain more than 2 consecutive identical characters or any spaces. It should be different from your User Name and Citi® Account Online password.
- Citi® IdentityMonitor®
- Credit Monitoring
- Credit Score
- Internet Fraud Surveillance
- McAfee Products
Please enter the invitation code we provided in the offer you received.
Please enter your invitation code.
Sign on by entering your Citi User ID and Password Sign On
If you have not registered your card for Citi online services, please provide your Citi card information below:
Copyright © 2013 Citigroup Inc.